Privacy
Privacy policy
The controller responsible for data processing is
GranataPet GmbH & Co. KG
Albert-Einstein-Straße 10
87437 Kempten,
Germany
info@granatapet.de
Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
1. access data and hosting
You can visit our website without providing any personal data. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access.
This access data is analyzed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in the correct presentation of our offer, which predominate in the context of a balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the site.
Hosting services by a third-party provider As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. All data collected as part of the use of this website or in the forms provided for this purpose in the online store as described below are processed on its servers. Processing on other servers only takes place within the scope described here.
This service provider is located within a country of the European Union or the European Economic Area.
2. Data collection and use for contract processing, establishing contact and when opening a customer account
We collect personal data if you voluntarily provide it to us as part of your order or when you contact us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR for contract processing and processing your inquiries. If you have given your consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.
3. Data sharing
In order to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR, we pass on your data to the shipping company commissioned with the delivery, to the extent that this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, in order to process payments, we pass on the payment data collected for this purpose to the credit institution responsible for the payment and, if applicable, the payment service provider commissioned by us, or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection declaration of the respective payment service provider applies.
We use a payment service provider that is based in a country outside the European Union. The collection of personal data by this company only takes place within the scope of the need to fulfill the contract.
Data transfer to shipping service providers
If you have given us your express consent to this during or after your order, we will pass on your email address to the selected shipping service provider in accordance with Art We can contact you for delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.
DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Deutschland
DHL Express Germany GmbH
Heinrich-Brüning-Str. 5
53113 Bonn
Deutschland
4. Email newsletter
E-mail advertising with registration for the newsletter If you register for our newsletter, we will use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 Sentence. 1 lit. a GDPR.
You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided in the newsletter. After you unsubscribe, we will delete your email address from the recipient list unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.
The newsletter is sent as part of processing on our behalf by a service provider to whom we pass on your email address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.
5. Integration of the Trusted Shop Trustbadge
The Trusted Shops trust badge is integrated on this website to display our Trusted Shops seal of approval and any reviews collected, as well as to offer Trusted Shops products to buyers after an order.
This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in optimal marketing by enabling secure shopping in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The trust badge is made available as part of order processing by a CDN provider (content delivery network). Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on data protection at Trusted Shops GmbH can be found here.
When you access the trust badge, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval. Individual access data is stored in a security database for the analysis of security issues. The log files are automatically deleted no later than 90 days after creation.
Further personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered for use. The contractual agreement made between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer are already registered to use the product is automatically checked using a neutral parameter, the email address hashed using a cryptological one-way function. Before transmission, the email address is converted into this hash value, which cannot be decrypted by Trusted Shops. After checking for a match, the parameter is automatically deleted.
This is necessary to fulfill our and Trusted Shops' overriding legitimate interests in providing the buyer protection and transactional evaluation services linked to the specific order in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Further details, including objections, can be found in the Trusted Shops data protection declaration linked above and in the trust badge remove.
6. Cookies and web analytics
In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
Internet Explorer™
Safari™
Chrome™
Firefox™
Opera™
If you do not accept cookies, the functionality of our website may be restricted.
If you have given your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, this website also uses the so-called DoubleClick cookie for advertising purposes as part of the application of Google Analytics (see below), which recognizes your browser when visiting other websites. The information automatically generated by the cookie about your visit to this website is usually transmitted to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymization on this website before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
Google will use this information to compile reports on website activity and to provide other services related to website activity. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Once we no longer use Google DoubleClick, the data collected in this context will be deleted.
Google Double Click is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
You can revoke your consent at any time with future effect by deactivating the DoubleClick cookie via this link. You can also find out more about the setting of cookies and make settings from the Digital Advertising Alliance. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.
Use of Google (Universal) Analytics for web analysis
If you have given your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analysis service is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. Google (Universal) Analytics uses methods that enable analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is saved before transmission within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not combined with other data from Google merged. Once we no longer use Google Analytics, the data collected in this context will be deleted.
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has an appropriate one for companies certified under the Privacy Shield Data protection level determined.
You can revoke your consent at any time with future effect by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
This prevents the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.
As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from recording data on this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you will be asked to give your consent again.
7. Online Marketing
Google Maps
This website uses Google Maps to visually display geographical information. Google Maps is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offering and easy accessibility of our locations in accordance with Art. 6 Para. 1 Sentence 1 Letter f) GDPR. When using Google Maps, Google transmits or processes data about the use of the Maps functions by website visitors, which may in particular include the IP address and location data. We have no influence on this data processing. To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be viewed here. As a result of this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield. To deactivate the Google Maps service and thus prevent data from being transmitted to Google, you must deactivate the Java Script function in your browser. In this case, Google Maps cannot be used or can only be used to a limited extent.
Further information about data processing by Google can be found in Google's data protection information. The Terms of Use for Google Maps contain detailed information about the mapping service. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR, which you can view here.
8. Social media
Our online presence on Facebook, Twitter, YouTube, Instagram, Pinterest, Xing, LinkedIn.
Our presence on social networks and platforms serves better, active communication with our customers and interested parties. We provide information there about our products and ongoing special promotions. When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to display advertisements within and outside the platforms that presumably match your interests. Cookies are usually used on your device for this purpose. These cookies store visitor behavior and user interests. In accordance with Article 6 Paragraph 1 Letter f of the GDPR, this serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (consent) to data processing, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 Para. 1 lit. a GDPR. If the aforementioned social media platforms have their headquarters in the USA, the following applies: An adequacy decision by the European Commission has been made for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their websites, as well as a contact option and your related rights and setting options to protect your privacy, in particular objection options (opt-out), please refer to the providers' data protection information linked below. If you still need help with this, you can contact us.
Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR, which you can view here. Further information on data processing when visiting a Facebook fan page (information on insights data) can be found here.
YouTube
Widerspruchsmöglichkeit (Opt-Out):
Google/ YouTube
9. Sending review reminders via email
Review reminder by Trusted Shops. If you have given us your express consent to this during or after your order in accordance with Art (www.trustedshops.de) so that they can send you a review reminder by email.
This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.
10. Contact options and your rights
As a data subject, you have the following rights:
in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
in accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect or complete personal data stored by us;
In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required
* to exercise the right to freedom of expression and information;
* to fulfill a legal obligation;
* for reasons of public interest or
* is necessary to assert, exercise or defend legal claims;
- in accordance with Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data, to the extent that
* you dispute the accuracy of the data;
* the processing is unlawful but you refuse its deletion;
* we no longer need the data, but you need it to assert, exercise or defend legal claims or
* you have objected to the processing in accordance with Art. 21 GDPR; in accordance with Art.
- 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
- in accordance with Art. 77 GDPR, you have the right to complain to a supervisory authority.
As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters.
If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of any consent you may have given or objection to a specific use of data, please contact:
Stefan Keppeler
Am Frickenland 15
87437 Kempten
datenschutz@altina.net
Data protection officer:
Stefan Keppeler
Am Frickenland 15
87437 Kempten
datenschutz@altina.net
Right to object
To the extent that we process personal data as explained above to protect our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. As far as processing to others purposes, you only have the right to object if there are reasons that arise from your particular situation.
After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims.
This does not apply if the processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.
Data protection declaration created with the Trusted Shops legal copywriter in cooperation with FÖHLISCH Rechtsanwälte.